What is an SOP?

A Standard Operating Procedure (SOP) defines the “why” — the policies, rules, and standards that govern how work should be done. In BFF, SOPs are versioned, shareable content modules that link to tasks.

Creating an SOP

  1. Navigate to SOPs in the sidebar
  2. Click ”+ New SOP”
  3. Fill in the details:
    • Title — A clear, descriptive name
    • Content — Write the policy content using the rich text editor
    • Permissions — Set who can view and edit
  4. Click Save as Draft

SOP Lifecycle

SOPs follow a clear lifecycle:

StatusMeaning
DraftWork in progress, not yet visible to the team
PublishedActive and available to all permitted users
ArchivedNo longer active but preserved for reference

Publishing an SOP

  1. Open the SOP in edit mode
  2. Review the content
  3. Click “Publish”
  4. The SOP becomes active and triggers the Impact Cascade Engine

Important: Publishing an SOP triggers the cascade engine to notify every team member and AI agent whose tasks use this SOP. They’ll see a notification that instructions have been updated.

Editing Published SOPs

When you edit and re-publish an SOP:

  1. Open the SOP
  2. Make your changes
  3. Click “Publish New Version”
  4. The version number increments automatically
  5. A cascade is triggered showing who’s affected

SOP Best Practices

  • Write SOPs in clear, concise language
  • Focus on policies and standards — leave step-by-step instructions for Work Instructions
  • Review and update SOPs quarterly
  • Use versioning to track changes over time