Why Track Training Completion?

Training completion tracking tells you who is ready to perform a task and who still needs preparation. This is critical for:

  • Coverage decisions — knowing who can fill in for absent team members
  • Quality assurance — ensuring everyone is trained before they execute
  • Onboarding progress — tracking new hire readiness

Viewing Completion Status

From the Training Module

  1. Open any training module
  2. View the Completion section
  3. See which users have completed it with timestamps

From the User Profile

  1. Navigate to Team and select a user
  2. View their Training tab
  3. See all training modules and their completion status

How Completion is Recorded

Team members mark training as completed from their own view:

  1. Open the training module
  2. Review the content
  3. Click “Mark as Completed”
  4. The completion is recorded with a timestamp

Managers and admins can see completion status across all team members.

Identifying Training Gaps

Look for team members assigned to tasks where they haven’t completed the linked training. These are training gaps that should be addressed before the person starts executing the task.

Important: Training completion data feeds directly into BFF’s Coverage Ranking system. When someone requests time off, the AI ranks potential replacements partly based on whether they’ve completed the training for each affected task.